Expert Technical Support That Feels Local
High first-call resolution, low hold times and increased transparency lead to better customer retention.
ISPN’s Technical Support Services offer 24/7, U.S.-based assistance for broadband providers, including Fiber, Wireless, DSL, and Cable, as well as Video (IPTV, CATV) and Voice (VoIP, POTS) services. Our team of skilled technicians focuses on achieving high first-call resolution rates, minimizing hold times, and providing a seamless customer experience that feels local. Utilizing a customized web-based trouble ticket and call reporting system, ISPN enables real-time monitoring and efficient issue resolution, helping clients reduce operational costs and enhance customer satisfaction
We provide an unparalleled support experience
Our technicians deliver first-call resolution without passing customers to another party. The result? A seamless customer service experience that feels local.
Our team is trained to use network administration tools to effectively troubleshoot connectivity issues while providing excellent customer service. We employ a custom ticketing/support platform that was built for the broadband industry – benefiting everyone from our employees to your team and customers.
- Stay in control of your subscribers’ experience with our customized web-based trouble ticket and call reporting system.
- Choose between 24x7 support, after-hours/overflow, or customized hours to supplement your team.
- Save money on truck rolls through higher resolution rates from qualified, non-scripted, US-based technicians.
- Monitor real-time stats to quickly identify and resolve widespread issues.
- Give subscribers reliable technical support for Broadband (Fiber, Wireless, DSL, Cable), Video (IPTV, CATV), and Voice (VoIP, POTS).
Testimonials
"ISPN’s flexibility and agility throughout has been crucial to our success. When abrupt changes in service occur, they’re able to rapidly create new processes to address them, and they’ve been able to bring on new staff quickly to adapt to sudden spikes in volume. ISPN has consistently represented us well."
“Great experience! You made this process painless. I feel very reassured and informed about my computer and know what I need to do with it next. I can't thank you enough.”
