24x7 Runbook-based Outage Remediation
Sluggish performance? Downtime unacceptable? Queues getting full? Our application monitoring detects and diagnoses problems, allowing you to find & fix application problem before they become revenue problems.
Runbook-based Outage Remediation Services
Opening Carrier/ISP/Vendor Tickets
Rebooting Servers
Restarting Applications
Resetting Interfaces
Resetting Passwords
Remote Triage
Runbook Development at No Charge
Some companies charge exorbitant fees to develop and maintain runbooks (if they even offer remediation). We don’t. As your partner, we work as an extension of your team, but also acknowledge no one knows your systems and applications better than you do.
We’ll work with you to document that institutional knowledge and guide our NOC staff in restoring the health and operation of your networks 24 hours a day. It’s great knowing our staff is keeping an eye on your network 24×7. It’s priceless knowing we’ll also fix common outages while you sleep or enjoy life.
Our Outage Remediation Runbooks Age Well
Our runbooks evolve and grow to serve you better as we gain experience with your networks, servers, applications, web sites and staff. We meet regularly to discuss what’s working, and what needs work, allowing us to take on as much outage remediation support as you need. Our expert staff are available 24×7, or just after-hours and on weekends.
Carrier Tickets, Application Restarts, Equipment Reboots...
When circuits go down or start showing performance degradation, we can open carrier tickets via phone, Internet portal, email, or any other method the carrier supports. Plus, since our monitoring server sits on your network, we can use it as a “jump box” to have quick and direct access needed to restart applications and/or reboot servers as indicated.
...and So Much More
So long as we can develop appropriate standard operating procedures with you, we can add them to your runbook. In addition to carrier tickets and reboots/restarts, we can also log in to 3rd party tools to verify alarm conditions, execute remotes scripts and commands, dispatch 3rd party technicians or remote hands, offer remote access control, reset passwords and much, much more.
