NOC as a Service
We Monitor, Detect and Fix IT Infrastructure Outages 24x7
We Help People Stay Connected
iGLASS has been providing NOC as a Service to organizations nationwide since 1997. Our staff are 100% US-based in North Carolina and experts at what they do.
You didn't hire your IT staff to be monitoring experts. We did.
Your IT team has a full workload, with lots of projects and only so many hours in a day. Monitoring can be pretty monotonous and really time consuming. It requires a specific skill set, expertise and patience. If you don’t have a dedicated NOC staff, your internal efforts are likely “best effort”, and only utilized when there’s time available. And when is there ever any time available?
Whether you’re tired of false alerts, looking to improve your network’s reliability and uptime, or (wisely) realize you’re ready for a NOC partner, our U.S.-based NOC technicians are ready to step in and step up. We’ll monitor your IT infrastructure and resolve outages 24×7 so you can focus on what really matters – your business. Our Internet portal is customized around your needs, giving you visibility into the health and operation of your network and IT infrastructure at any time, from anywhere.
- Our Internet portal is accessible from the field, empowering your installation and maintenance techs.
- We offer 24/7 visibility into the health and operations of your network - from core to the customer premises.
- Our customers achieve reductions in truck rolls by 20%
- We scale as you scale from 1,000 subscribers to over 1,000,000.
- Our specialties include: Network Monitoring, Server Monitoring, Application Monitoring, Website Monitoring, Broadband Monitoring and Outage Remediation, customized around your needs.
Monitoring as a Service
iGLASS is a fully managed, turn-key Network Monitoring Service. We specialize in 24×7 monitoring of IT infrastructure. If it has an IP address, we can monitor it. Since we own the platform, we’re also able to develop custom pollers, scripts, reports and more.
Our NOC staff will get you up and running quickly – onboarding takes weeks, not months. You provide us with secure access to your network and we’ll do the rest. We’ll deploy our customized Network Monitoring System (NMS) platform and handle all configuration, administration and ongoing management. With iGLASS watching your network, our expert NOC personnel offer you 24×7 monitoring of your IT infrastructure (and priceless peace of mind!)
Your Network is Secure. Is your NOC partner? iGLASS invests in annual SOC 2, Type II audits
Network Monitoring
Routers, switches, firewalls, WAPs and any other network equipment.
Server Monitoring
Any OS, bare metal, VM or cloud.
Application Monitoring
Process Stack, Synthetic Transactions, Custom Pollers
Website Monitoring
URL availability, Portal Validation, Certificates…
Broadband Monitoring
PON, DOCSIS, Digital Video and other CPE types.
Outage Remediation
Runbook-based reboots, resets, carrier tickets and more.
Customized around your needs
We have dozens of monitoring pollers available to monitor your IT infrastructure, based upon your organization’s unique requirements. We also own our source code, so if you have a unique monitoring challenge, we’ll work with you to solve it. Our Internet portal gives you transparent visibility into the health and operation of your infrastructure and applications at any time, from anywhere.
24x7 NOC Support
100% US–Based Staff
“iGLASS has not missed a beat and when we get called it is because we know there is an actual problem. […] Our customers depend on this service.”
Juan Batista, Senior VP of Business Technology
