Managing Transformational Change During the Pandemic

29 Sep. 2020

Managing Transformational Change During the Pandemic

A Case Study of Rainier Connect

Following four years of arduous negotiations and planning, Rainier Connect was transitioning two separate companies into their operations and was scheduled to assume the technical operations of a third when the coronavirus pandemic struck. Offices were closed and their workforce was transitioned to working from home just as they were experiencing a spike in technical and customer support issues due to a 50% expansion of their customer base. It was a situation that would severely challenge most companies. They turned to ISPN for help.

Our Rainier Connect case study highlights how Rainier Connect avoided potential disaster and learned the valuable lesson of strong partnerships.

In this case study, we explore and address:

The challenge of managing complicated operations during a major pandemic and the value in having a strong partner.

The need for solid workforce and operational continuity planning.

The issues you need to consider for managing your company during a crisis.

@ISPNtweets

- 30 days ago

Struggling to find good techs and technical support? Stop by Booth 5 @NTCAconnect Fall Conference to learn how ISPN has enabled its partners to thrive during the pandemic with quality they don’t have to worry about. #ntcafc #techsupport #email #managedservices https://t.co/vz2krdyL0r
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- 31 days ago

Fred Johnson, @NTCAconnect Board Chairman with the honor to open General Session. “My challenge is to…get involved!” #ntcafc https://t.co/NvvticAfVy
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- 31 days ago

Excited to be out of the Zoom box and meeting with our partners, colleagues, and friends this week @NTCAconnect Fall Conference. Stop by Booth #5 to to upgrade your broadband support operations. #ntcafc #techsupport #broadband https://t.co/8e3wLsvcaI
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- 32 days ago

Can’t wait to see everybody! It’s been awhile. #ntcafc https://t.co/6CnQJol08z
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- 33 days ago

Thanks @NISC_coop for another great event! It was good to be back #NISCtogether. See you next year in Nashville. #2021MIC https://t.co/mSIIWa0lww
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- 36 days ago

Not to late to stop by Booth 211 to see @nimaISPN and @charlieISPN and learn what the sharp picks are tonight at Churchill Downs. #2021MIC #NISCtogether #techsupport #integration #horses
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@ISPNtweets

- 37 days ago

Day 2 @NISC_coop #2021MIC has begun. Don’t forget to see us in the Partner Pavillon which is open throughout the day. #nisctogether #Techsupport #integration https://t.co/YCn5hTESi1
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@ISPNtweets

- 39 days ago

Excited to see our friends @NISC_coop in Louisville this week. Join @ISPNtweets in Booth #211 at #2021MIC to discover broadband support solutions that help grow your business. #NISCtogether #techsupport #integration https://t.co/hto6Im4paP
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- 84 days ago

What a great week at #FiberConnect2021 celebrating @fiberbroadband 20 year anniversary! It was a pleasure to not have to tell anyone they are on mute. #fiber https://t.co/m0vesic1xl
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