Managing Transformational Change During the Pandemic

29 Sep. 2020

Managing Transformational Change During the Pandemic

A Case Study of Rainier Connect

Following four years of arduous negotiations and planning, Rainier Connect was transitioning two separate companies into their operations and was scheduled to assume the technical operations of a third when the coronavirus pandemic struck. Offices were closed and their workforce was transitioned to working from home just as they were experiencing a spike in technical and customer support issues due to a 50% expansion of their customer base. It was a situation that would severely challenge most companies. They turned to ISPN for help.

Our Rainier Connect case study highlights how Rainier Connect avoided potential disaster and learned the valuable lesson of strong partnerships.

In this case study, we explore and address:

The challenge of managing complicated operations during a major pandemic and the value in having a strong partner.

The need for solid workforce and operational continuity planning.

The issues you need to consider for managing your company during a crisis.

Click here to learn more.

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- 37 days ago

Report: COVID Fuels Strong Broadband Subscriber Growth, Higher Margins-->https://t.co/Tawy4iimpM
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- 74 days ago

Recognizing with pride and gratitude the ISPN employees who are military veterans. We also thank our fellow Americans for their service. #VeteransDay2020 #ThankyouforyourService https://t.co/O2uF2AJYwl
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- 88 days ago

The Calix ecosystem and the correct support provider are ingredients for growth. Visit us in the Sponsor Expo at #ConneXions20 to learn more. https://t.co/tyuHIiR6QO
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- 89 days ago

ISPN is a sponsor of @TheCalixNetwork #ConneXions20 this week. Come learn how ISPN utilizes Calix solutions enhance the customer experience. https://t.co/nFyE3oXVde
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- 90 days ago

ISPN becomes a participating member of the Community Broadband Action Network ("CBAN") https://t.co/1SdeqLpcJX #broadbandbytes #ruralbroadband #communitybroadband #techsupport #managedservices
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- 96 days ago

Excited to be supporting CBAN, a valuable and important organization. #communitybroadband #ruralbroadband #DigitalDivide https://t.co/8zAstiRFOK
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