ISPN, a leading managed services partner to community-focused and rural broadband providers, announces a comprehensive integration between its HelpDesk platform and GLDS’ BroadHub system, bringing together subscriber management, real-time data synchronization, and front-line support tooling into a single unified workflow.
The integration gives both broadband providers and ISPN support technicians a seamless support environment where subscriber data, account history, and ticketing are always up-to-date and accessible in one place.
When a support technician opens a subscriber record, HelpDesk surfaces live account information automatically, including current service status, equipment, billing, and any active outages, giving technicians the full picture before a conversation even begins. Broadband providers can access support ticket history and subscriber details directly within BroadHub, without needing to leave the platform. Changes in one system are reflected in the other in real time and vice versa, keeping every team in step. The result is a more efficient and informed support experience for the end subscriber and stronger customer satisfaction for the provider.
“For broadband providers, the speed and accuracy of front-line support can make or break the subscriber relationship,” said Steve Kishinevsky, Senior Software Engineer at ISPN. “Our integration with GLDS’ BroadHub platform eliminates the data gaps and application switching that slow technicians down. When everyone working on a support interaction has the full picture in one place, subscribers get faster resolutions and a better experience overall.”
“This integration reflects how seriously we take the operational needs of our provider partners,” said Charlie Brenneman, Senior Vice President at ISPN. “We built something that goes well beyond a basic data sync. The result is a genuinely unified experience that reduces errors and delivers a better customer experience.”
“BroadHub is built to be the operational hub for our providers’ customers, and that vision depends on best-in-class integrations with the partners providers already rely on,” said Adam Ross Hill, Director of Partner Integrations and AI Strategy at GLDS. “ISPN’s HelpDesk integration is exactly the kind of connected experience our customers have been asking for.”
The integration is available now for GLDS customers using ISPN’s HelpDesk. ISPN and GLDS will be showcasing the integration at the GLDS BAM!26 Conference April 20-24, 2026 in Carlsbad, CA. Attendees are encouraged to engage with either company to see a live demonstration.
About ISPN
Founded in 1994, ISPN partners with community-focused broadband providers to help deliver an exceptional customer experience and drive sustainable growth. From 24×7 technical support and network operations to specialized marketing services and content through the Harper platform, ISPN helps broadband leaders resource their teams, delight their customers, and compete with confidence. By leveraging ISPN’s expertise and industry-focused solutions, broadband organizations can achieve scale and deliver best-in-class service in the communities they serve.
About GLDS
GLDS delivers a comprehensive suite of subscriber management, billing, and service delivery solutions, built on decades of broadband experience. From start-ups to scaled deployments, GLDS solutions are built for fiber, and have been deployed for more than 875 broadband service providers in 50 states and 49 countries. They are the preferred solution among greenfield fiber providers deploying both cloud-based and stand-alone broadband management systems. Flexible interfaces, and dozens of proven integrations, mean quicker time to market without the headaches.
