iGLASS Is Now Part of ISPN!

One Unified Team. One Shared Mission. One Enhanced Experience.

We’re excited to announce that iGLASS has officially joined ISPN—and together, we’re ushering in a new era of customer experience and technical excellence.

While the acquisition took place in April 2023, we’ve spent the past year thoughtfully integrating our teams, platforms, and expertise. Today, we’re proud to operate as one unified organization under the ISPN brand—ready to deliver even more value to the customers and communities we serve.

This isn’t just a name change—it’s a transformation.

We’re blending 24/7 proactive monitoring, intelligent remediation, and best-in-class technical and customer support into a seamless, human-powered experience focused on what matters most: you.

But wait—there’s more!

Monitoring and support are just the start. With integrated platforms that also include hosted email, domain services, DHCP, DNS, RADIUS authentication, and even engineering expertise, ISPN offers more ways to simplify operations and strengthen your infrastructure.

Keep an eye on ispn.com—we’ve got some exciting new products and announcements on the way.

Why the Change?

In today’s fast-moving landscape, technical reliability alone isn’t enough. Your customers and end users expect seamless, proactive, and personalized support—and you deserve a partner who delivers just that.

By bringing together the strengths of iGLASS and ISPN, we’re delivering:

Unified support across monitoring, ticketing, and remediation
Faster response times and improved cross-platform visibility
A deeply human, hands-on approach backed by powerful tools
A single, scalable partner to help you grow with confidence
Same people. Same platform. New possibilities.

What’s Changing?	What’s Staying the Same?
You’ll now see the ISPN name in all communications.	The same NMS platform you rely on still proudly carries the iGLASS name.
Our website has been updated to reflect our full offering: ispn.com.	Your favorite NOC experts and support team haven’t gone anywhere—they’re just sporting new email signatures.
The iGLASS.net site will retire in early Q3 2025.	Your tools, workflows, and SLAs remain unchanged.

Backed by Strategic Investment to Fuel Innovation

In December 2024, ISPN received a strategic investment from Align Capital Partners (ACP)—a growth-oriented private equity firm with $1.7B under management.

“Together with ACP, we’re building a platform that combines innovation, reliability, and scalability. Our mission is to help our customers grow through world-class customer experience and lasting partnerships.” — Jeff Neblett, CEO of ISPN

This partnership strengthens our foundation and allows us to:

Expand and modernize our service offerings
Invest in automation, reporting, and real-time data tools
Pursue strategic acquisitions to meet growing demand

Frequently Asked Questions

Will anything change about my current contract or pricing?
No. Your terms remain the same, and your NMS platform continues to operate as expected.

Do I need to update anything on my end?
No immediate action is needed. We’ll communicate any future updates well in advance.

Who do I contact for support?
Your support team hasn’t changed—just their email addresses. You’ll continue working with the same trusted team, now reachable via @ispn.com email addresses. If there are any changes to contact details, our Operations or Finance teams will communicate them directly.