Case Studies
With over 15,000 high-speed internet customers, Whip City Fiber has quickly become the provider of choice in its coverage area since launching broadband services in 2015. Customers appreciate having a committed local operator like Whip...
While the challenges Rainier Connect faced with the pandemic couldn’t have been foreseen, the key piece of advice they have is to trust the experts.
When GVEC began working with ISPN on outsourced internet help desk and customer support five years ago, high-speed internet subscribers totaled around 10,000. Bowles says subscribers now number more than 21,000.
Since Adams’ arrival, the number of customers has grown to approximately 7,500 and revenues have doubled due to a recent acquisition of another regional provider, and a greater focus on selling to new and existing...
Loading more case studies
Other Articles
Meet Emily, a remote employee living in rural Arkansas. Her days are full of Word documents and video calls, sometimes three or four per day,...
ISPN, a leading managed services partner to community-focused and rural broadband providers, announces a comprehensive integration between its HelpDesk platform and GLDS’ BroadHub system, bringing...
Align Capital Partners’ (“ACP”) portfolio company ISPN (or the “Company”) completed the acquisition of ZCorum, positioning the combined companies as a market leader in broadband-focused...
In the competitive broadband market, every service call and truck roll impacts your bottom line. For Big Bend Telephone (BBT)—a family-owned, community-focused broadband provider...
At ISPN, we’re always looking for ways to better support our customers—not just with innovative solutions, but with the tools and knowledge needed to use...
In the ever-evolving broadband landscape, one truth remains consistent: customer experience is king. While urban markets often race to compete on speed, bundles, and pricing,...