When Scott Lauber, President and CFO took the reins of ISPN along with CEO Jeff Neblett in February 2020, they were greeted with the greatest disruption the workplace has ever seen. It was especially challenging as ISPN is a customer service and support organization to rural broadband ISPs. But with challenges, comes opportunity. Scott and his team were able to...continuing reading
For decades, utilities across the United States have demonstrated a laser-sharp commitment to providing electricity, gas, and water to their local communities. Now, as local, state and federal governments are investing more to close the digital divide, utility after utility has been announcing expansion into a new service: broadband. Broadband is now crucial to every aspect of American life and...continuing reading
How did the COVID-19 pandemic change how contact centers operate? How can managers assure quality, security, and productivity in the shift to remote work? Our CEO, Jeff Neblett, shares how ISPN dealt with changes brought about by the COVID-19 pandemic and what the future holds for contact center managers in a feature for CRM Magazine.continuing reading
ISPN Network Services ("ISPN"), an industry-leading managed service provider specializing in managed back-office ISP services, has become a member of the Community Broadband Action Network ("CBAN"). CBAN’s mission is to educate, plan for, and provide resources to help execute broadband projects in communities across the country. ISPN hopes to be a resource for existing members with broadband networks along with...continuing reading
A Case Study of Rainier Connect Following four years of arduous negotiations and planning, Rainier Connect was transitioning two separate companies into their operations and was scheduled to assume the technical operations of a third when the coronavirus pandemic struck. Offices were closed and their workforce was transitioned to working from home just as they were experiencing a spike in...continuing reading
Following our $2,500 #GivingTuesdayNow donation to Harvesters Community Food Network in early May, ISPN is excited to announce that our employees donated an additional $2,065 to Harvesters. ISPN has matched 100% of these donations, bringing our total giving to $6,630, including the $2,500 previously donated. After factoring in the matching program run by the Kansas City Royals, our total impact...continuing reading
The COVID-19 crisis has been devastating to individuals and families across the United States. In honor of #GivingTuesdayNow and our desire to support immediate relief efforts in our local Kansas City community, ISPN is excited to announce a $2,500 donation to Harvesters Community Food Network. The Kansas City Royals matched ISPN's donation, so the impact of our donation was immediately...continuing reading
Many monumental changes have occurred in the last month across the country. Changes to how we work, learn, live and play. As Americans have moved into their homes to conduct most aspects of their lives, the demand for broadband has never been greater. People in both rural and urban areas have had to make major adjustments and now use the...continuing reading
It’s the most wonderful time of the year! It’s the holiday season again which means family, holiday gatherings and gift exchanges. Technology gifts are always a favorite and with new technology comes the need for more bandwidth to enjoy these devices. Bandwidth usage by each subscriber over the past decade has steadily increased and the demand is only growing greater....continuing reading
ISPN will join the organization which serves almost 7 million subscribers. ISPN Network Services, a leader in managed ISP services to Independent Cable providers across the country has become a member of American Cable Association, ACA. The announcement comes following the annual ACA Summit, March 19-21 in Washington D.C. ISPN’s membership will give the members of ACA access to ISPN’s...continuing reading
