About Us
Why ISPN?
Customer Driven
Putting the customer first and exceeding expectations is deeply rooted in our core values and reflected in our performance. We have industry-leading customer service metrics, including a 98%+ annual customer retention rate and a Net Promoter Score (“NPS”) of 75.
Reliable
Our services are here when you need them most. ISPN’s services are available 24×7, 365 days a year and we have duplicate/redundant systems to ensure business continuity. Your business doesn’t stop and neither do we.
Innovative
At ISPN, we are experts in broadband and network connectivity. We understand your business and offer customizable solutions to fit your needs. We are constantly improving our systems and solutions to enhance your experience as our customer and to enhance your subscribers’ experience.
Our mission
To be the trusted partner to broadband providers by delivering the industry’s best managed services that help close the digital divide – because connectivity is the foundation for opportunity.
Founded in 1994, ISPN provides expert solutions for Broadband and Internet Service Providers (ISPs) of all types across the nation. ISPN serves telcos, municipalities, electric cooperatives, cable operators, WISPs, and MDUs.
We have developed proprietary systems to help our customers deliver quality service and stability to customers. There is a reason we boast a 98%+ customer retention rate. By partnering with ISPN you can increase your subscriber retention, grow your revenue, save money and provide excellent service to your local community.
Our Values
- We lead with People and Deliver Excellence
- We are relentless about Customer Experience
- We Work as a Team
- We Do What We Say
Our alliances & PARTNERS
Our Team
Leadership Team
Support and Customer Success Team
Account Executive Team
Testimonials
"ISPN’s flexibility and agility throughout has been crucial to our success. When abrupt changes in service occur, they’re able to rapidly create new processes to address them, and they’ve been able to bring on new staff quickly to adapt to sudden spikes in volume. ISPN has consistently represented us well."
“Great experience! You made this process painless. I feel very reassured and informed about my computer and know what I need to do with it next. I can't thank you enough.”
