Monthly Archives: April 2016

The Cost of Customer Service

04 Apr. 2016

Companies ask us often about their transition to fiber networks and how that may benefit them in terms of lower technical support call volumes. It is a common misconception that end users will call less because of a faster, more reliable fiber network. To the contrary, call volumes usually stay the same; it’s the reason for which they are calling...continuing reading

The Cost of Customer Service
@ISPNtweets

- 18 days ago

An Op-ed from NTCA and WISPA-> https://t.co/UIaJSfCiXi #broadband #wisp #rural #community
h J R
@ISPNtweets

- 19 days ago

"It's all about the fiber" Report Confirms Triple Play Has Lost its Luster, Double Play Bundle Has the Action https://t.co/VgV2bhML0s #fiber #video #voice
h J R
@ISPNtweets

- 67 days ago

Electricity to Broadband: Witnessing History From the Front Porch https://t.co/3XrVSWlHlx #ruralbroadband #nreca #DigitalDivide
h J R
@ISPNtweets

- 74 days ago

@NTCAconnect: #RTIMEOnline Thursday starts at 3 p.m. EST with the Third General Session. Check the agenda for today's lineup and remember to vote for your favorite breakout session in Networking Central. https://t.co/kUe4BUgYpt https://t.co/Mfdjd4WDxH
h J R
@ISPNtweets

- 76 days ago

@NTCAconnect: The Solutions eXchange LIVE @ #RTIMEOnline is about to take off in a few hours. Vendor reps. are standing by waiting for you to visit their booth to show you why their company beats the competition and meets the needs of your customers. https://t.co/uQsSyTBgy1 https://t.co/a3NC592MRv
h J R
@ISPNtweets

- 77 days ago

Proud of our #ruralbroadband community and are excited to virtually visit with many of you this week @NTCAconnect RTime Online. Let's stay connected! #RTimeonline #RTime #ruraliscool #broadbandtogether #techsupport #broadband #digitaldivide https://t.co/4HrMhBL5fZ
h J R
@ISPNtweets

- 84 days ago

"Broadband Usage Explodes in Fourth Quarter of 2020 https://t.co/0MsGWFilv9" As usage has increased throughout the pandemic, so has support volume. ISPN has worked tirelessly to keep hold times down and resolution rates up. How has your experience been when trying to get support?
h J R
@ISPNtweets

- 87 days ago

Co-Ops, Wireless, and Partnerships Are Likeliest Ways to Connect Rural America - Daily Yonder https://t.co/QlXiR9FemK #ruralbroadband #digitaldivide #fiber #wireless
h J R
@ISPNtweets

- 144 days ago

Report: COVID Fuels Strong Broadband Subscriber Growth, Higher Margins-->https://t.co/Tawy4iimpM
h J R