ISPN's proprietary HelpDesk System allows our partners to manage and maintain their Internet customers in an efficient and effective way through a secure web-based interface.

HelpDesk - online account management & provisioning

      Add new subscriptions
      Modify existing subscription information (passwords, email addresses, billing plan, etc.)
      Institute subscription suspension & cancellation
      Active subscriber accounts for the previous month
      Provide subscriber statistics (number of users, users per plan, and attrition reports, etc.)
      Accessed through a web page designed specifically for each partner.

TroubleTicket System – Help Desk incident tracking

ISPN's Secure Web Based system allows our partners to view all trouble tickets immediately after they are entered. The system includes many options to generate realtime reports, trends and graphs. All data is easily accessible and searchable by a variety of filters and attributes.

ISPN's HelpDesk System escalates an incident to the Senior Technician, Customer Service Director, and generates feedback to the Service Provider when the normal support process has not resolved the end-user problem.