Needs Analysis

ISPN has created this form in response to customer requests for an easy, on-line method to capture information specific to your company's service needs. This form is the first step: it does not commit you to a contract of any kind.

Your Name*

Title

Organization*

Street Address

Address (cont.)

City

State / Province

Zip / Postal Code

Country

Work Phone*

Fax

Email*

URL

How did you hear about us?

Do you have an in-house callcenter?

Have you outsourced any campaigns to any other call centers?

If yes, what type of project was outsourced?

Specifications for the campaign you are currently considering

Campaign definitions and goals

Product/Service Benefits, Features and unique selling points

Key actions or tasks required by prospect (technical support, ask for order, etc.)

The total weekly call volume forecasts for your outsourced campaigns

Forecast of CSR's required

Average talk time per call

Hours of Operation

Average handling time for eMail contacts

What are the major skill sets required by the CSR

Expected project starting date

What level of campaign call management reporting or order retrieval format is required?

Do you have any specific campaign hardware/software requirements?

What training programs and training period are your CSR's required to complete prior to being placed on the telephone?

Are there any other Campaign Performance Parameters/Results you require?

What are your key objectives in outsourcing?