Managing Transformational Change During the Pandemic

29 Sep. 2020

Managing Transformational Change During the Pandemic

A Case Study of Rainier Connect

Following four years of arduous negotiations and planning, Rainier Connect was transitioning two separate companies into their operations and was scheduled to assume the technical operations of a third when the coronavirus pandemic struck. Offices were closed and their workforce was transitioned to working from home just as they were experiencing a spike in technical and customer support issues due to a 50% expansion of their customer base. It was a situation that would severely challenge most companies. They turned to ISPN for help.

Our Rainier Connect case study highlights how Rainier Connect avoided potential disaster and learned the valuable lesson of strong partnerships.

In this case study, we explore and address:

The challenge of managing complicated operations during a major pandemic and the value in having a strong partner.

The need for solid workforce and operational continuity planning.

The issues you need to consider for managing your company during a crisis.

@ISPNtweets

- 1.0264664510401 year ago

Struggling to find good techs and technical support? Stop by Booth 5 @NTCAconnect Fall Conference to learn how ISPN has enabled its partners to thrive during the pandemic with quality they don’t have to worry about. #ntcafc #techsupport #email #managedservices https://t.co/vz2krdyL0r
h J R
@ISPNtweets

- 1.0294003361238 year ago

Fred Johnson, @NTCAconnect Board Chairman with the honor to open General Session. “My challenge is to…get involved!” #ntcafc https://t.co/NvvticAfVy
h J R
@ISPNtweets

- 1.0312348110096 year ago

Excited to be out of the Zoom box and meeting with our partners, colleagues, and friends this week @NTCAconnect Fall Conference. Stop by Booth #5 to to upgrade your broadband support operations. #ntcafc #techsupport #broadband https://t.co/8e3wLsvcaI
h J R
@ISPNtweets

- 1.031946029934 year ago

Can’t wait to see everybody! It’s been awhile. #ntcafc https://t.co/6CnQJol08z
h J R
@ISPNtweets

- 1.0343956430746 year ago

Thanks @NISC_coop for another great event! It was good to be back #NISCtogether. See you next year in Nashville. #2021MIC https://t.co/mSIIWa0lww
h J R
@ISPNtweets

- 1.0425469939117 year ago

Not to late to stop by Booth 211 to see @nimaISPN and @charlieISPN and learn what the sharp picks are tonight at Churchill Downs. #2021MIC #NISCtogether #techsupport #integration #horses
h J R
@ISPNtweets

- 1.0459672120751 year ago

Day 2 @NISC_coop #2021MIC has begun. Don’t forget to see us in the Partner Pavillon which is open throughout the day. #nisctogether #Techsupport #integration https://t.co/YCn5hTESi1
h J R
@ISPNtweets

- 1.0508458269914 year ago

Excited to see our friends @NISC_coop in Louisville this week. Join @ISPNtweets in Booth #211 at #2021MIC to discover broadband support solutions that help grow your business. #NISCtogether #techsupport #integration https://t.co/hto6Im4paP
h J R