Managing Transformational Change During the Pandemic

29 Sep. 2020

Managing Transformational Change During the Pandemic

A Case Study of Rainier Connect

Following four years of arduous negotiations and planning, Rainier Connect was transitioning two separate companies into their operations and was scheduled to assume the technical operations of a third when the coronavirus pandemic struck. Offices were closed and their workforce was transitioned to working from home just as they were experiencing a spike in technical and customer support issues due to a 50% expansion of their customer base. It was a situation that would severely challenge most companies. They turned to ISPN for help.

Our Rainier Connect case study highlights how Rainier Connect avoided potential disaster and learned the valuable lesson of strong partnerships.

In this case study, we explore and address:

The challenge of managing complicated operations during a major pandemic and the value in having a strong partner.

The need for solid workforce and operational continuity planning.

The issues you need to consider for managing your company during a crisis.

@ISPNtweets

- 2 days ago

What a great week at #FiberConnect2021 celebrating @fiberbroadband 20 year anniversary! It was a pleasure to not have to tell anyone they are on mute. #fiber https://t.co/m0vesic1xl
h J R
@ISPNtweets

- 3 days ago

Great closing panel on Private-Public partnerships. Here, @LitCommunities CEO Brian Snider, relaying their successes and the importance of critical broadband infrastructure to be delivered in an efficient and timely manner. #FiberConnect2021 @fiberbroadband #fiber https://t.co/4vY7xz4bXy
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@ISPNtweets

- 4 days ago

Your back-office ISP partner at #fiberconnect2021 is in Booth #327 this afternoon. Resources to supplement your internal IT, TSR and CSR staff with better integration and transparency. @fiberbroadband #techsupport #provisioning #voip #iptv #fiber https://t.co/qeQo8VoHAh
h J R
@ISPNtweets

- 4 days ago

@telecompetitor: Unanimous agreement that #infrastructure funding for #broadband will eventually happen from industry leaders of @NTCAconnect @fiberbroadband and @ACAConnects at #FiberConnect2021 https://t.co/pLB8MsWQnP
h J R
@ISPNtweets

- 5 days ago

Ready to go! Stop by and meet our team in Booth 327 at the #fiberconnect2021 expo. Let’s connect. @fiberbroadband #techsupport #provisioning #ruralbroadband https://t.co/pk4JTpVIoo
h J R
@ISPNtweets

- 6 days ago

Glad to be back @fiberbroadband #FiberConnect2021 . Look forward to seeing everyone the next couple of days! https://t.co/fsHzFSBWt8
h J R
@ISPNtweets

- 8 days ago

This podcast star will be in Nashville next week at #FiberConnect2021 Be sure to stop by for an elbow bump and autograph! @fiberbroadband #fiber #broadband #digitaldivide https://t.co/03oOBqOF8p
h J R
@ISPNtweets

- 26 days ago

Wishing all a Happy Independence Day! #4thofJuly https://t.co/LQdIFDPLUH
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@ISPNtweets

- 64 days ago

Report: Fiber offer best value; long term sustainability for rural broadband. https://t.co/JmUJVPLt4Y #fiber #ruralbroadband #FRS https://t.co/ZYKk1BRdd8
h J R