Guadalupe Valley Electric Cooperative (GVEC) takes nothing for granted when it comes to consistently and affordably delivering electric service and high-speed internet to customers across its 3,500-square- mile service area in South Central Texas. Customers deserve the best products, services, and support – at all times of the day – which is why GVEC trusts ISPN to provide after-hours, weekend,...continuing reading
The National Telecommunications and Information Administration (NTIA) recently released its notice of funding opportunity (NOFO) for the $42.5 billion Broadband Equity, Access and Deployment (BEAD) program. Many of ISPN’s Partner providers will be aiming to benefit from the BEAD program. We wanted to provide an overview to those interested in learning more and pursuing funding. The BEAD program will provide funding to...continuing reading
Ambition: Since 1950, Green Hills Communications has been a key provider of local and long-distance phone services, cable TV, and high-speed internet solutions to business and residential customers across central Missouri. For 24x7 customer technical support, network services, and network engineering, Green Hills relies on the outsourced connectivity solutions from ISPN to keep subscriber satisfaction high and network operations running...continuing reading
When Scott Lauber, President and CFO took the reins of ISPN along with CEO Jeff Neblett in February 2020, they were greeted with the greatest disruption the workplace has ever seen. It was especially challenging as ISPN is a customer service and support organization to rural broadband ISPs. But with challenges, comes opportunity. Scott and his team were able to...continuing reading
For decades, utilities across the United States have demonstrated a laser-sharp commitment to providing electricity, gas, and water to their local communities. Now, as local, state and federal governments are investing more to close the digital divide, utility after utility has been announcing expansion into a new service: broadband. Broadband is now crucial to every aspect of American life and...continuing reading
How did the COVID-19 pandemic change how contact centers operate? How can managers assure quality, security, and productivity in the shift to remote work? Our CEO, Jeff Neblett, shares how ISPN dealt with changes brought about by the COVID-19 pandemic and what the future holds for contact center managers in a feature for CRM Magazine.continuing reading
ISPN Network Services ("ISPN"), an industry-leading managed service provider specializing in managed back-office ISP services, has become a member of the Community Broadband Action Network ("CBAN"). CBAN’s mission is to educate, plan for, and provide resources to help execute broadband projects in communities across the country. ISPN hopes to be a resource for existing members with broadband networks along with...continuing reading
A Case Study of Rainier Connect Following four years of arduous negotiations and planning, Rainier Connect was transitioning two separate companies into their operations and was scheduled to assume the technical operations of a third when the coronavirus pandemic struck. Offices were closed and their workforce was transitioned to working from home just as they were experiencing a spike in...continuing reading
Following our $2,500 #GivingTuesdayNow donation to Harvesters Community Food Network in early May, ISPN is excited to announce that our employees donated an additional $2,065 to Harvesters. ISPN has matched 100% of these donations, bringing our total giving to $6,630, including the $2,500 previously donated. After factoring in the matching program run by the Kansas City Royals, our total impact...continuing reading
The COVID-19 crisis has been devastating to individuals and families across the United States. In honor of #GivingTuesdayNow and our desire to support immediate relief efforts in our local Kansas City community, ISPN is excited to announce a $2,500 donation to Harvesters Community Food Network. The Kansas City Royals matched ISPN's donation, so the impact of our donation was immediately...continuing reading
