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ISPN offers a superior level of customization and tailors its services to match your needs & requirements. Our focus has been, and continues to be, providing high-tech outsourced services to companies that market Internet and Video offerings.

Delivering Reliable Solutions to our
Partners since 1994.

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We offer easy-to-use multi-platform software tools, top-level customer support to your end-users, enterprise grade reliability and scalability, unparalleled uptime, and one-on-one engineering support. Your learning curve is small. The options are limitless.

Technical Support

  • 24x7x365 Support
  • Data, Video & Voice Solutions
  • Custom Branding

Network Services

  • Customizable ISP Solutions
  • Hosted Email Services
  • Modem Management

Network Monitoring

  • Remote Engineering
  • Network Design
  • Network Diagnostics & Monitoring

End-User Services

  • Advanced PC support & repair
  • Cloud based data backup
  • Intelligent realtime email filtering
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ISPN’s call center provides your customers with technical support 7 days a week, 365 days a year. If your needs don’t demand 24×7 support, then ISPN can arrange to
provide support during the hours you need, saving you money. You decide and ISPN will deliver.

ISPN knows the importance of quality customer service and expects nothing but the best from the team of highly trained technicians. We can provide Customer Service
options for Telephone services, Security Systems, Billing questions or anything else your company may offer. Our goal is to provide a high-end service to your customers so you don’t have to worry about the support and customer service aspect of your business. ISPN strives to be friendly, courteous, and helpful at all times, with no exceptions. This commitment to quality is ensured by ISPN’s Call Center supervisors who constantly monitor and coach ISPN’s front-line technicians.

  • Data, Video, Voice Support
  • Real Time Reporting
  • Any Device Supported
  • Customizable TT System
  • Always Live Answer
  • Multiple Pricing Options
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Whether you are considering adding Internet services, expanding your existing offerings or want a managed solution, ISPN offers a logical, almost effortless process for you. ISPN’s expertise can provide the information, hardware, software, training and resources for you to achieve the best results.

ISPN’s virtual ISP solution provides the platform for User Accounts which includes Server access for Internet services, web-space, email accounts, and DNS for Customer’s
Internet service. The end users webmail services include ISPN’s proprietary spam and virus filterting service, eScout. The platform is owned by and resides at ISPN. In addition, the platform will provide Customer with a web based order entry system. This system can be used by Customer to add new accounts, delete accounts, add email, update passwords and query trouble tickets.

  • Managed Server Solutions
  • Network Architecture
  • Systems Integration
  • Mail Solutions
  • Billing Integration
  • Custom Design
  • ISP Operations Software
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Engineering Services provide ISPN’s management/maintenance of the customer’s local network and devices. This includes equipment review, installation, configuration, maintenance, purchase and best practice recommendations as it pertains to the ISP network. Equipment serviced includes Routers, Switches, and Access Servers. 24/7 Network monitoring is provided with Engineering service agreements, providing a continuously monitored and managed network.

ISPN provides remote monitoring of customer’s network on a 24×7 basis. We will notify the customer of any such alarms. This service includes basic diagnosis and monitoring and trend analysis of the router/modem/switch equipment.

  • 24×7 Network Monitoring
  • Bandwidth Usage Reporting
  • Modem Diagnostics
  • Modem Management
  • IP Detail
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eScout stops over 98% of spam with less than 1% false positives and provides leading open source anti-virus scanning that is updated several times daily to help prevent the spread of viri on your network and to your users. Unlike some solutions, eScout quarantines email messages rather than sending them to a black-hole. This has several benefits. First, users can review their quarantines for false positives or negatives ensuring no mail gets lost. Second, this confirmation process allows eScout to learn what is spam and what is legitimate e-mail. This makes eScout a better spam filter. eScout can offer a standalone interface or integrate tightly within webmail. Integration within webmail allows users to have one place, and one login, to check both their e-mail and quarantine with a familiar interface. The standalone login allows quick access to eScout for users who might use Outlook or other mail clients instead of
webmail.

  • Intelligent eMail Filtering
  • Branded Solution
  • Webmail Integration
  • Customizable Security
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The eTech Remote PC Repair service solution is a fully hands-off support offering addressing the enhanced support needs of your customer. ISPN’s eTech services exceed any other enhanced technical support platform on the market. Some features offered include: Temporary file clean up, system updates, setting adjustments for
improved performance, defragmentations, registry cleaner, update and install Anti-Virus and Anti-Spyware software, clean system of any infections, full system scans, repair browser and operating system related issues, installation of Windows and software updates, configuration of automatic updates, computer training session, and more.

ISPN’s eTech Online Backup service provides a solution for end-users to establish a personal backup solution in order to protect important files. These files may be backed up online and synced to multiple computers and devices offering the end-user file sync between computers, dedicated space online, and eliminate the need to transfer files via USB drive or email. The online backup service will be completely branded to your company.

  • Cloud Backup & Storage
  • Branded Solutions
  • Remote Repair
  • Revenue Shares
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A b u t

We strive to offer the highest quality managed Internet solutions and technical support services.

ISPN was founded in 1994 with the purpose of providing a better customer experience for Internet users of Independent and Competitive Local Exchange Carriers across the nation. Over the past 24 years ISPN has added to excellent customer service and support to include a complete turn-key ISP solutions for its partners. ISPN provides rural broadband and cable operators products and services such as managed server solutions, technical support, hosted email services, network diagnostics and network engineering.

Together, ISPN and its partners have developed proprietary systems and practices which produce the successful delivery of the highest levels of quality and stability to their customers. ISPN has expanded its reach to include Cable Operators, Municipalities, Electric Coops, Hotels, and ISPs. With its innovative and customizable platforms, ISPN’s transparent managed solutions allows organizations to take advantage of economies of scale. In turn, each partner experiences improved quality and performance of its IT operations.

Vision

“Through innovation and reliability, ISPN exceeds high expectations and builds strong, lasting partnerships. The quality and excellence of the services provided enables ISPN and its partners to achieve optimum success”.

alliances

Cntact

At ISPN, we provide the exceptional service we'd want to experience ourselves!
Let's talk about creating an effective solution for your technology needs.

CAREERS AT ISPN

Please send resume to resumes@ispn.net


To download the current employment application, please click here.

RECENT TWEETS

@ISPNtweets Gearing up for the @NTCAconnect national conference of rural telecom next week in Austin. Join us to discuss… https://t.co/JyxiqiSSgH
- 1 day ago
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RECENT TWEETS

@ISPNtweets One week from today we will be in Austin for @NTCAconnect #RTIME2018 . Join us in Booth 409. #buildbroadbandwithus… https://t.co/cUXrtQ2dh4
- 5 days ago
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RECENT TWEETS

@ISPNtweets ISPN is proud to work with electric co-ops around the country helping keep rural users online. #digitaldivide https://t.co/qTSliLIqBB
- 9 days ago
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RECENT TWEETS

@ISPNtweets ISPN Refreshes Brand, Unveils New Website and Logo https://t.co/iA7uZENwn2
- 9 days ago
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RECENT TWEETS

@ISPNtweets Thanks to all who visited with us over the past three days. Safe travels home. #WEC2018 #BreakTheRules #TechSupport… https://t.co/72PUIPGyhU
- 11 days ago
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RECENT TWEETS

@ISPNtweets Just getting started here at the Hard Rock. #BreakTheRules #WEC2018 #afterparty https://t.co/LTAjmqRwtO
- 11 days ago
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RECENT TWEETS

@ISPNtweets Here are the Solutions Showcase hours this week. Set to begin in 20 minutes. #NCTCWEC #BreakTheRules https://t.co/KBgn18Dy4o
- 12 days ago
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RECENT TWEETS

@ISPNtweets Join us this week in San Antonio. Booth 114 at #NCTCWEC #techsupport #email #ipmanagement #modemmanagement… https://t.co/XtJVMW9wij
- 12 days ago
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RECENT TWEETS

@ISPNtweets We hope you join us next week in at #NCTCWEC in Booth 114. https://t.co/giYbblzsAv
- 16 days ago
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